How can we help?

Use the Log In option in the main navigation and enter the email address and password you registered with. For your security, five consecutive failed attempts lock the account for 15 minutes. If you are still signed in from a previous visit your session is remembered for 30 days unless you log out.

Sports covers head-to-head, line and total markets across AFL, NRL, football, cricket, tennis and basketball. Racing covers win and place markets on Australian thoroughbred, harness and greyhound meetings. Showdown is a separate contest product with its own account and its own balance.

Select a price to add that outcome to your Bet Slip, enter a stake between AUD 1.00 and AUD 5,000.00, then check the potential return before confirming. Nothing is deducted from your balance until you select Place Bet. Bets cannot be cancelled once they are placed, so review the selection, the odds and the stake carefully.

Electronic verification usually completes within a few minutes of registration. A manual review of uploaded documents is generally finished within one business day, and we will email you as soon as the outcome is known. Until verification is complete you can browse markets but withdrawals stay on hold.

Select Log In, then Forgot Password, and enter the email address on the account. We send a single-use reset link that expires after a short period; open it and choose a new password. If the email does not arrive, check your spam folder and confirm you are using the address you registered with before contacting support.

Contact details such as email address and phone number can be changed by contacting support from the address registered on the account. Changes to your legal name or date of birth require supporting documentation, because those fields were used for identity verification. We may re-verify the account after a change of name or address.

You can ask us to close your account at any time through the Contact Us form or by emailing support@donniebet.co. Any remaining balance is returned to a verified payment method in your name, and unsettled bets are left to run to settlement. Closing an account is not the same as self-exclusion: if you want a wagering block that applies across every licensed Australian operator, register with BetStop.

No. Each customer may hold one Donniebet.co account. Duplicate accounts are closed when identified, and any bets placed through them may be voided in line with our Terms and Conditions.

Credit cards cannot legally be used to fund online wagering in Australia, so they are refused at the payment step regardless of the available credit. Use a debit card, or one of the digital wallets shown in the payment strip at the foot of every page. A debit card issued on the same network as your credit card is a different card and will be accepted.

The most common causes are an expired or mistyped card, insufficient funds, a bank fraud block on gambling merchants, or a deposit that would breach your own deposit limit. Check the card details and your limit first, then contact your bank if the card is otherwise healthy. If the payment still fails, send us the date, amount and last four digits of the card and we will trace it.

Withdrawals are requested from your account and are paid back to a verified payment method held in your own name. Requests are reviewed on the same business day in most cases; once released, funds usually reach an Australian bank account within one to three business days depending on your bank. We cannot pay a withdrawal to a third party or to a method that has never been used to deposit.

A withdrawal stays pending while identity verification is outstanding, while a source-of-funds or anti-money-laundering check is in progress, or while your bank is settling the payment at its end. Pending withdrawals of more than three business days are worth raising with us: contact support with the request date and amount and we will tell you exactly what the hold is. We never cancel a withdrawal to encourage further wagering.

Donniebet.co does not charge a fee to deposit or to withdraw. Your bank or wallet provider may apply its own charges, and international cards can attract a currency conversion fee. All balances and settlements are in Australian dollars.

A bet is voided when the market it was placed on can no longer be settled fairly — an abandoned or postponed fixture, a competitor who does not take part, or an obvious pricing error. A voided bet is returned to your account at the stake amount, so you are neither up nor down on it. In a multi, a voided leg is removed and the remaining legs are recalculated.

No. Once a bet is confirmed it stands, even if the odds move afterwards or you selected the wrong outcome. This is why the Bet Slip shows the selection, the odds, the stake and the potential return together before you confirm. If you believe a bet was placed as the result of a platform fault, contact support immediately with the bet reference.

Markets are suspended when play starts, when a significant in-play event occurs, or when the underlying price feed becomes unreliable. Prices can move at any time up to the point you confirm the bet; the price applied is the one shown in the Bet Slip at confirmation. If the price moved between selecting and confirming, the Bet Slip tells you before the wager is accepted.

The minimum stake is AUD 1.00 and the maximum is AUD 5,000.00 per bet. Lower limits may apply to individual markets or customers where we are required to manage liability, and any restriction is shown on the Bet Slip when you enter the stake.

If a runner is withdrawn before the race is run, bets on that runner are voided and the stake returned. Where a scratching occurs after the market is formed, deductions may be applied to the remaining fixed-odds bets in line with the applicable deduction table. Deductions are shown against the settled bet so you can see how the return was calculated.

Racing bets are settled on correct weight, once the result is declared official by the relevant racing authority. If a protest is lodged, settlement waits for the stewards' decision and the amended placings are used. Very occasionally a result is amended after settlement; where that happens, bets are re-settled on the corrected result.

A Same Race Multi combines two or more selections from the same race into a single wager at a combined price. Every leg must be correct for the bet to win. If one leg is voided — for example a scratched runner — the multi is recalculated on the remaining legs.

No. Limits and take-a-break periods set on your Betting Account do not carry across to Showdown, and limits set on Showdown do not carry back. If you want a limit on both, set it on both. A BetStop self-exclusion is the exception: it blocks all licensed Australian online wagering, including Showdown.

A take-a-break period suspends wagering on your account for a period you choose, while leaving the account itself open. You cannot shorten or lift a break once it has started. If you want something longer or broader, self-exclusion through BetStop covers every licensed Australian online and phone wagering provider at once.

BetStop is the free National Self-Exclusion Register operated on behalf of the Australian Government. One registration blocks you from every licensed Australian online and phone wagering provider for the period you choose, and we cannot override it at your request. We also stop all marketing to accounts on the register.

Gambling Help Online is free, confidential and available 24 hours a day on 1800 858 858. Support is available to anyone affected by gambling, including family and friends, and you do not need to have a diagnosed problem to call. Speaking to someone early is far easier than doing it after a loss you cannot cover.

Sessions are held in a cookie, so blocking cookies for this site or browsing in a private window will sign you out on every page change. Allow cookies for donniebet.co, then log in again. If you are still signed out unexpectedly, a browser extension or a corporate network filter is usually the cause.

The Bet Slip runs in your browser, so it needs JavaScript enabled and it will not work if a script blocker is active. Try the same selection after disabling extensions for this site. If a market has just been suspended the price will also refuse to add, and the board will show the market disappearing shortly afterwards.

Use the Contact Us form and choose Technical Help as the enquiry type. Tell us what you were doing, what you expected, what happened instead, and which device and browser you were on. A screenshot and the time of the incident let us find the matching entry in our logs quickly. Never include your password or full card number in a message.